Shipping and Returns

Shipping

We offer free shipping within Canada, $5 flat rate to the United States and reasonable shipping rates to Australia, New Zealand, Europe, China and Japan.

All items are shipped via Canada Post Air Mail and USPS.

We try to ship orders within three days of receiving payment. Shipments to Canada and the US generally take 5-7 days. International delivery times vary between 1 to 3 weeks.

Please note that these are estimates and we cannot be held responsible for postal service delays. If you would like to upgrade shipping or add insurance and tracking, please contact us.

All customs duty and/or taxes on international orders are responsibility of the buyer.

 

Refunds and Exchanges

We want you to be happy with your purchase. If you have any concerns with your order, please let us know how we can remedy it. If you would like a refund or exchange, please email us within 21 days of receiving your order so that we can provide return instructions.

Payment, minus shipping costs, will be issued once the item has been returned to us unused and undamaged.

Please note that customized / monogrammed items cannot be returned. This is a handmade item that has been made to your specifications and cannot be resold. Thank you for your understanding.